Privacy Policy PDN99 — Member Data Protection & Privacy

Welcome to the pdn99 Privacy Policy page. We understand that your privacy matters greatly, and we take this responsibility seriously. This Privacy Policy is designed to give you full clarity on how pdn99 handles the personal information you share with us while using the platform.

PDN99 is an online gaming platform offering a wide range of entertainment options including slot games, fish shooting games, sports betting, and much more. In operating this platform, we need to collect and process certain personal information to ensure the services we offer run smoothly, securely, and satisfactorily for you as a member.

This Privacy Policy applies to all users of the PDN99 platform, including visitors browsing our website without registering, prospective members in the process of registering, and registered members actively using our services. By using the PDN99 platform, you agree to the data processing practices described in this document.

PDN99 collects various types of information depending on how you interact with our platform. The following are the main categories of information we collect:

Information you provide directly includes all data you enter when registering an account, completing profile forms, contacting the support team, or participating in promotions and lucky draws. We only request information that is strictly necessary to provide the services you need.

Information collected automatically covers technical data such as your IP address, device type, operating system, web browser, and session data. This information is collected automatically when you access the pdn99 platform and is used primarily for security purposes and user experience improvements.

Information from third parties may be received in certain situations, such as when you verify your identity through third-party services we use for the KYC process, or when our payment processors provide information relating to your financial transactions.

PDN99 uses the personal information collected for various legitimate and transparent purposes. Every use of data is grounded on a solid legal basis, whether based on your consent, contractual necessity, or PDN99's legitimate interests that do not override your rights.

Key purposes for which your data is used:

• Account Management: Creating, verifying, and securely managing your member account on the PDN99 platform.
• Transaction Processing: Processing deposits, withdrawals, and all other financial transactions efficiently and securely.
• KYC & AML Compliance: Meeting legal requirements for identity verification and anti-money laundering prevention in accordance with applicable regulations.
• Customer Support: Providing effective assistance when you contact our support team through the various available channels.
• Platform Security: Detecting and preventing fraudulent activity, unauthorised access, and other security threats.
• Service Improvements: Analysing usage patterns to improve platform features, user experience, and game offerings.
• Marketing Communications: Sending information about promotions, bonuses, and new offers — subject to your consent, which may be withdrawn at any time.
• Responsible Gaming: Monitoring gambling patterns to identify signs of problem gambling and provide the necessary support to members who need it.

PDN99 will not use your data for any purpose not stated in this Privacy Policy without obtaining your prior consent. You will be notified of any material new use of data through the appropriate communication channels.

PDN99 does not sell members' personal information to any party. However, there are certain situations where we need to share your information with selected third parties. All such data sharing is carried out with strict controls and only for legitimate purposes.

Third parties we may share information with:

• Payment Processors: Financial institutions and payment processors that assist us in carrying out deposit and withdrawal transactions securely. They only receive the information necessary to process the relevant transaction.
• KYC Service Providers: Third-party identity verification companies that assist us in meeting KYC and AML requirements. Information is shared securely using end-to-end encryption.
• Game Providers: Game development companies that provide game content on the pdn99 platform. Data sharing is limited to session information required for the games to function.
• Authorities & Law Enforcement: PDN99 will disclose the required information to the authorities when mandated by law or court order.
• Professional Consultants: Lawyers, accountants, and consultants bound by strict professional confidentiality obligations.

The pdn99 platform uses cookies and similar tracking technologies to enhance your browsing and usage experience. Cookies are small text files stored on your device when you visit the pdn99 website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session management and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting information about how you use the platform, such as the most frequently visited pages. This information is used to improve overall platform performance.
• Functional Cookies: Enabling the platform to remember your preferences and settings to deliver a more personalised and comfortable experience.
• Analytics Cookies: Helping us understand aggregate usage patterns for continuous improvement purposes. This data is not used to personally identify individuals.

You can manage or disable cookies through your web browser settings at any time. However, please note that disabling certain cookies may affect the functionality and user experience of the PDN99 platform.

As a pdn99 member and data subject under Malaysia's Personal Data Protection Act (PDPA), you have the following rights regarding your personal information:

• Right of Access: You have the right to obtain a copy of the personal information we hold about you at any time.
• Right to Rectification: If your information is inaccurate or out of date, you have the right to request an immediate correction free of charge.
• Right to Erasure: In certain circumstances, you may request the deletion of your personal information from our systems, subject to applicable legal obligations.
• Right to Object: You may object to the processing of your data for specific purposes such as direct marketing at any time.
• Right to Restrict Processing: You may request that we restrict how we process your data in certain situations.
• Right to Data Portability: You have the right to receive the data you provided to us in a machine-readable format for transfer to another service provider.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting any processing carried out prior to withdrawal.

To exercise any of the above rights, please contact the pdn99 support team via Live Chat on the platform. We will process each valid request within 14 business days from the date of receipt. In complex cases, this period may be extended up to 30 days with appropriate notice given to you.

PDN99 implements comprehensive technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Data security is not merely a legal obligation for us — it is a moral responsibility we take extremely seriously.

The security measures we have implemented include:

• SSL/TLS Encryption: All communications between your browser and pdn99 servers are encrypted using the latest TLS protocols to prevent data interception.
• Strict Access Control: Only authorised personnel may access member data, and every access is logged and continuously monitored.
• 24/7 Security Monitoring: Our automated monitoring system is constantly vigilant in detecting and responding to any potential security threats.
• Regular Penetration Testing: PDN99 conducts regular security testing by independent security experts to identify and address any system vulnerabilities.
• Secure Data Backup: Your data is regularly backed up to secure, separate locations to ensure continuity of service.

PDN99 only retains your personal information for as long as necessary to fulfil the collection purposes stated in this Privacy Policy, or as required by applicable laws and regulations.

General guidelines on PDN99 data retention periods:

• Active Account Data: Account information is retained for as long as your account is active and for a reasonable period after account closure for support and dispute resolution purposes.
• Financial Transaction Records: Retained for at least seven (7) years in accordance with accounting and anti-money laundering legal requirements in force in Malaysia.
• KYC Data: Identity verification documents are retained for the period prescribed by the relevant regulatory body, typically no less than five (5) years after the business relationship ends.
• Communication Logs: Customer support interaction records are retained for two (2) years for quality control and dispute resolution purposes.
• Marketing Data: Retained until you withdraw consent or request deletion, whichever comes first.

Once the retention period expires, your data will be securely deleted or anonymised in accordance with established procedures. Data deletion is carried out in a manner that ensures the information cannot be recovered.

PDN99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, new legal requirements, or improvements in how we protect your data. Any amendments will take effect as soon as the updated version is published on the official PDN99 website.

How we will notify you of changes:

• Material changes will be communicated via email to the address registered in your account.
• A prominent notice will be displayed on the PDN99 website for an appropriate period before any amendments take effect.
• The "Last Updated" date at the top of this page will be updated whenever an amendment is made.

Your continued use of the pdn99 platform following any amendments to the Privacy Policy means you accept and agree to the updated terms. We encourage you to review this page periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests relating to this Privacy Policy or how PDN99 handles your personal information, our team is ready to assist you. We are committed to providing a prompt, transparent, and satisfactory response to every privacy enquiry.

How to contact us:

• Live Chat: The fastest method — available 24 hours a day, 7 days a week directly on the PDN99 platform.
• Email: Send your written enquiry to [email protected] for official documentation.

For requests relating to your privacy rights such as data access, correction, or deletion, please clearly state the type of request and include sufficient information for us to verify your identity before processing the request.